Terms of Sales


The prices in this catalog are indicated in Swiss francs, net amounts, VAT included and guaranteed.

Items benefiting from a guarantee are subject to the conditions of the offer valid at the time of purchase. The warranty takes effect on the date of delivery of the item, justified by the document you received by email (invoice) that we ask you to keep carefully. Not covered: damage due to poor maintenance or normal wear and tear.


Our delivery commitment is void insofar as this unavailability is not attributable to L'atelier chouchou Sàrl. In case of unavailability of a product, we will inform you as soon as possible.


Payment methods: Twint and credit cards


Delivery price:

  • Free in Switzerland
  • €2 in Europe
  • 5 € in the rest of the world

Items available are sent by post within approximately 5 to 8 working days . Participation on your part is requested only once per order.

PLEASE NOTE: L'atelier chouchou Sàrl does not deliver its parcels to post office boxes and does not deliver any goods to minors or customers under guardianship, except with the written authorization of the parents or guardian.


In the event that the items received are not damaged, they must be returned intact and complete, within 30 days of receipt of your package to be refunded. Return shipping costs are your responsibility. In the case of an exchange order, the shipping costs of your new order are offered to you.

Scrunchies damaged upon receipt are either refunded or replaced by another scrunchie. If a darling breaks easily in the days following receipt, don't hesitate to write to us and we'll see if we can find an arrangement.

Checks the condition of the goods delivered without delay to exclude obvious defects in material and workmanship, as well as damage due to transport. In accordance with the law, you are obliged to notify us of any defect or anomaly affecting the goods delivered to enable us to remedy them.


All personal data will be considered confidential. The information necessary for the management of the order will be subject to computer processing and may be communicated to associated companies as part of the management of the order.


The applicable law is Swiss law, and any dispute will be dealt with by the Bernese District Court.


The website www.l-atelier-chouchou.com is published and operated by the company "L'atelier chouchou Sàrl" (registered in the commercial register), located in Switzerland at the address below.


L'atelier chouchou Sàrl
Company Street 1
2615 Sonvilier



Salome Tanner & Kais Bellil (both Co-Chief Executive Officers)


Our customer relations department can be reached via our contact form or from the email address "chouchoulatelier@gmail.com" in the case of a commercial contact it is also possible to call us at the number 079 312 29 24 from Monday to Sunday from 8 a.m. to 6 p.m.